Independent survey shows that more than 70% of IT budgets are spent on Operations and Maintenance.
Firms that shifted to Managed Services model have reported savings of upto 60%.
Application maintenance is critical to businesses, IT should be an enabler and not an disruption to Growth. BA provides flexible support models which helps Organizations to forget about IT maintenance and focus on the core objective.
With certified delivery process and support model on ITIL Framework, BA is a leader in providing support to customers across the globe. Almost every customer has renewed their support with BA.
BA has a proven track record in handling small to large scale support engagements in many parts of the world. BA’s managed service offering aims at providing Post-Implementation support to Oracle Apps customers worldwide. This offering consists of production support for functional and technical requirements, minor and major enhancements, application monitoring and reporting, fix on fail and development services through an offshore-onsite delivery model providing 24 x 7 coverage. Track and maintain Issues and resolution using our internal Issue Tracker System.
Benefits of Managed Services
- Maximum availability of Applications
- Periodic assessment of system performance and tuning
- Lowered risks and increased predictability
- Significant Reduction in recurring cost of maintenance
- Advantage of having an experienced team for faster Issue resolution
- Access to extended knowledge repository
- Seamless Resource Ramp up / ramp down
Flexible Support Delivery Models
- Full Offshore Model
- Onsite x offshore Model
- On Demand / Pay As U Go Support
- Support customers achievements